How do you and your business handle IT problems? Do you “do it yourself,” delegate to a designated employee, or outsource to an IT company? Check out this video about the different ways to approach IT problems and the solutions we offer at Network People.
It’s frustrating when your computers are slow or your network is down. You spend valuable time time focused on complicated technology issues. Often it’s made worse when you deal with an IT company that doesn’t communicate well with you or the rest of your team. As a result, they don’t know your business, your network, or you.
At Network People, your business is our business. We’re an IT company that understands that when your IT isn’t working, neither are you, and that hurts your bottom line. It’s why we make IT personal and easy for you. You can provide your employees with reliable technology which allows them to get their jobs done. You get happier, more productive employees and, you’ll have more time to do what you do best. Our IT service plans are designed to keep your networks and team up and running and secure, and our team of experts are ready to serve you.
Each plan starts at a per user base price.
per user – billed monthly
per user – billed monthly
per user – billed monthly
During the pandemic, Network People came in with Microsoft Teams and helped create one playing field that everything happened on so we could actually move the ball.
Dr. Bill Layman, Straighten Up Orthodontics
Prior to partnering with Network People, we had many instances of being hacked. Since we’ve partnered with them and they put their security technology into our systems, that’s never happened.
Mike Beaudoin, AllPro
We know you want the peace of mind that comes with having a cyber security plan that works. That’s why we make it easy to take the first step toward better cybersecurity. Our security experts provide a variety of IT security services. Schedule a free consultation, and they’ll help you make an informed decision and create a plan that protects your team, your clients, and your business.
At Network People we talk in terms of resolution time instead of response time because we know that what matters most to our clients is that the problem or need is resolved as soon as possible. Here are some of our average resolution times for three different tiers or types of service needs:
Our Critical resolution time = 24 minutes: Critical service tickets involve situations where no one can use the system, the server is down or the power is out.
Our High Priority resolution time = 4.6 hours: High resolution tickets includes times when a key employee or group within your organization is unable to use their system for some reason.
Our Scheduled resolution times = 21 hours, less than 3 business days: Scheduled jobs include tasks such as installing a new laptop or desktop.
Yes. Our regular office hours are 8:00-5:00 Monday – Friday. But we have an on-call service ready when you need to reach us. A live person will take your call and reach out to one of our on-call engineers who will then contact you and address your critical issues.
Our Virtual plan starts at $29 per user per month and can go up from there based on needs and their complexity. The basic plan takes care of security and monitoring around the clock. The Active IT Managed plan takes care of everything within your network, including onsite work. Finally, our Premium plan includes everything found in the Active IT Managed plus additional support, strategy, and advanced security tools. This is cursory run-down of our IT services. For more information on the costs of these plans, check out the pricing page.
Cybersecurity is on everyone’s mind as hackers have become more skilled and breaches more common. This is especially true during this Covid-19 pandemic when more employees are working from home. At Network People we focus on your security in three key ways:
Firstly, Cybersecurity training. In the last four months alone, our IT engineer and sales teams have undergone more than 245 hours of security training.
Secondly, Prevention, detection, and response are how we protect your critical data. Keeping it confidential and yet accessible to your organization is our priority.
Thirdly, Consulting and advising. Cybersecurity requires vigilance. We’ll continually consult with you and advise as to what you need to do to maintain the integrity of your IT security.
Our fees are based on agreements in which we include as many services as we can for a price that’s fair for you and for us. Often when customers have to pay hourly for an issue, it discourages them from calling for help, or they may question the amount of time it takes for a job to be completed. However, with a flat fee, the goal for the client and for Network People is to resolve issues quickly. Infrastructure or project work may require a separate flat fee or hourly fee depending upon the work that is done.
No. Dedicated technicians are a great idea until they can’t be there when you need them. After all, they’re only human. With more than 25 years of experience, we’ve found that a centralized dispatcher works best. Our dispatcher can take your service request, address your priority needs, and get your service ticket to the IT engineer or technician with the experience and skill needed to resolve the problem. This offers the fastest, most consistent service and makes for the most satisfied client.
This is a four-week process involving two-weeks for onboarding and two weeks of working with you to make sure we have all the information we need to meet your IT needs. The process includes learning about your users, passwords, vendors, the different systems within your network, and doing the network mapping necessary so that any one of our engineers can address your service needs at any time.